Company Info:
Company: FormDr
Industry: Digital health
Founded: 2017
Headquarters: San Francisco, CA
Website: formdr.com
Infrastructure and Integrations:
Frontend: React, TypeScript
Backend: Node.js
Hosting: Aptible + AWS
EHR integrations: Epic, athentahealth, ModMed, Elation, eClinicalWorks, Dentrix Ascend
Challenge:
Digitize patient intake and onboarding for private practices without compromising HIPAA compliance or patient trust
Solution:
FormDr uses Aptible’s secure, HIPAA- and SOC 2-aligned platform for most of its infra resources, allowing its engineering team to focus on innovation while Aptible manages compliance, logging, encryption, and scaling
Results:
“Aptible handles 99% of our infra requirements”
Secure, compliance infrastructure supporting thousands of healthcare providers
Rapid product innovation enabled by inherited compliance controls
Expansion from digital forms to a full Patient Engagement Suite
From idea to infrastructure: how FormDr built a secure foundation for digital health
A few years ago, new patients still meant paper forms, clipboards, and long waits. FormDr set out to change that, turning the old intake process into a simple, secure, digital experience.
Today, FormDr’s HIPAA-compliant Patient Engagement Platform helps healthcare organizations of every size collect information, schedule visits, and communicate with patients, all while protecting PHI by design.
To scale that vision, FormDr built on Aptible. With Aptible managing 99% of its infrastructure needs, FormDr’s team moves fast, stays compliant, and continues to innovate for providers and patients nationwide. Without that secure infrastructure in place, FormDr would have struggled to get the HIPAA-compliant application out the door; Aptible made it possible for them to move from idea to production safely and quickly.
“Aptible has been instrumental in supporting our rapid growth, giving us a secure, compliant foundation while allowing our engineering team to move fast and innovate.”
— Jake Young, Founder & CEO, FormDr
Challenge: building digital patient intake software that protects PHI and doesn’t compromise HIPAA compliance
FormDr began with a simple but persistent pain point: new patients still meant paper forms, clipboards, and manual data entry. As Jake Young explained, “Nothing user-friendly and HIPAA compliant existed at the time for private practices.”
Healthcare providers needed a digital solution that could make onboarding more efficient while protecting patient privacy. General-purpose form builders weren’t viable; they lacked compliance features and couldn’t execute BAAs.
“We learned quickly that healthcare buyers want two things: confidence that you understand their workflows, and that you are serious about protecting PHI.”
That insight shaped FormDr’s identity. The company isn’t just replacing paper forms. It’s creating trust, reducing risk, and becoming a seamless part of the clinical workflow.
Solution: launching HIPAA-compliant apps and databases using Aptible
From its earliest days, FormDr treated compliance as a feature, not a constraint. Every engineering decision, from sprint planning to deployment, was shaped by the company’s commitment to privacy and security.
“Compliance is baked into how we design, build, and review everything. We treat PHI the same way banks treat financial data, and every member of our team is in alignment around this.”
To maintain that standard while scaling fast, FormDr turned to Aptible. Aptible’s HIPAA-compliant platform provided the secure foundation FormDr needed without the overhead of managing its own infrastructure.
“Aptible handles 99% of our infra requirements.”
FormDr’s environment is fully hosted on Aptible and AWS, ensuring data is encrypted in transit and at rest, access is restricted through Aptible firewalls and two-factor authentication, and system-level logs are centralized and monitored for suspicious activity.
This infrastructure allows FormDr to serve healthcare organizations of all sizes — from solo practices to multi-location networks — with confidence that every workflow, submission, and integration meets stringent compliance standards.
“As healthcare demands evolve, Aptible’s platform has consistently scaled with us, helping FormDr deliver reliable, HIPAA-compliant experiences to providers and patients nationwide.”
Results: HIPAA-compliant infrastructure that enables FormDr to scale rapidly
Aptible’s managed infrastructure has enabled FormDr to move faster while maintaining security and compliance at every layer.
Engineering velocity: Developers can ship features rapidly without worrying about compliance drift or DevOps maintenance.
Trust at scale: Providers rely on FormDr for intake, e-signatures, scheduling, messaging, and more—all backed by a proven compliance foundation.
Operational efficiency: With Aptible managing infrastructure, FormDr’s team can focus on product growth and customer experience.
This foundation has supported FormDr’s evolution from digital intake forms to a complete Patient Engagement Platform, combining HIPAA-compliant online forms, scheduling, two-way texting, messaging, and workflow automation in one place.
“FormDr replaces fragmented tools and manual workflows with an integrated pipeline to intake, convert, engage, and retain patients securely in one HIPAA-compliant platform.”
Future: HIPAA-safe AI and patient engagement at scale
As FormDr continues expanding its platform, the team is developing AI-powered tools designed for healthcare compliance from day one.
“We’re building AI features designed for healthcare compliance from day one, focusing on HIPAA-safe AI workflows, structured data outputs focused on interoperability, and provider visibility on controls and auditability.”
Jake emphasizes that security and transparency remain non-negotiable as the company explores new technology.
“Our view: AI in healthcare must be trustworthy, traceable, and controllable, and we won’t compromise security for speed.”
With Aptible providing a scalable and compliant infrastructure, FormDr is free to innovate while maintaining the trust of providers and patients nationwide.
Takeaways for digital health founders:
For founders building in healthcare, FormDr’s story is a reminder that trust and persistence outweigh speed.
“Healthcare rewards persistence and trust more than speed.”
💡 Jake’s advice to new founders:
Solve real workflow pain points first.
Start with compliance as a feature, not an afterthought.
Co-build with your customers.
FormDr couldn’t have launched a HIPAA-compliant digital health product without a secure infrastructure platform. For a small startup building with PHI, the alternative would have been spending months building DevOps, implementing controls, passing audits, and navigating compliance complexity. But by choosing an audit-ready hosting environment like Aptible, the team at FormDr was able focus their resources on product instead of infrastructure.
FormDr’s journey shows that with the right HIPAA-compliant hosting platform, it’s possible to move fast, stay secure, and build lasting trust in healthcare.
If you’re in a similar boat, we’re happy to help. Learn more about Aptible’s Startup Program here or contact us to chat about pricing and next steps.
