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Aptible Support

🏳️ High and Urgent Priority Support are only available on the Premium & Enterprise Support plans.

Troubleshooting Guides

Hitting an Error? Read our troubleshooting guides for common errors

Contact Support

Have a question? Reach out to Aptible Support

Best Practices

  • Please provide as much detail as possible to help us resolve your issue quickly. When appropriate, please include:
    • Relevant handles (App, Database, Environment, etc.)
    • Logs or error messages
    • The UTC timestamp when you experienced the issue
    • Any commands or configurations you have tried so far
  • Sanitize any sensitive information. This includes Database Credentials, SSH keys, passwords, tokens, and any confidential Configuration variables you may use.
  • Format your support requests to make it easier to parse important information. Use backticks for monospacing or triple backticks for code blocks. We suggest using private GitHub Gists for long code blocks or stack traces.
Aptible Support