Sales tax

Why am I being charged sales tax?

Sales tax eligibility and rates for services like Aptible’s varies by jurisdiction and is based on legal nexus as defined by each state. In states where one or more of our products are considered taxable, Aptible is required to collect and remit sales tax accordingly.

How can I verify if I’m being charged sales tax?

If applicable, sales tax will appear as a separate line item on your invoice.

How is sales tax determined?

Sales tax eligibility and rates are calculated based on the billing address listed on your Aptible account. Account owners can view or update the billing address at any time by logging in at and clicking into “Billing Address” under the Billing section of your account’s Settings page.

What if we’re exempt from taxes?

Certain organizations, such as charitable or educational nonprofits, may be exempt from sales tax. If you believe you should be exempt from sales tax, please contact us at