My Log Drain stopped receiving logs from my app

Cause

There can be several causes why a Log Drain would stop receiving logs from your app:

  • Your logging provider stopped accepting logs (e.g. because you are over quota)
  • Your app stopped emitting logs
  • The Log Drain crashed.

Resolution

You can start by restarting your Log Drain via the Dashboard. To do so, Navigate to the “Logging” Tab, then click on “Restart” next to the affected Log Drain.

If logs do not appear within a few minutes, the issue is likely somewhere else, contact Aptible Support for assistance.