Who We Are

Our mission is to build trust on the internet.

We do this by empowering innovative teams to build strong data protection programs and become trustworthy custodians of sensitive data.

What We Believe

Building trust is essential to unleashing the internet’s transformative potential: A global internet based on strong trust can build communities, reshape economies, and improve the lives of billions around the world.

We are starting with data security and privacy: The world is growing more aware that data, such as personal data, has become powerful, sensitive, and risky to handle. We believe the best way to build trust is to build teams that are inherently trustworthy.


Imagine:

  • What if data breaches on the internet weren’t common?
  • What if every team knew how good they were at security before a breach?
  • What if every team knew how much time, money, and people they should invest in security?
  • What if every engineering team had access to great DevOps security?

How We Prioritize

Every decision has an opportunity cost. We don’t always have to choose between these things, but if push comes to shove, here’s how we think:

Customer empowerment over customer happiness

We think of customer success in terms of empowerment and growth through self-improvement, which makes it easy to have a deep passion for that success and be deeply invested in it. We want to see our customers grow into mature teams that excel at protecting data. That said, the customer is not always right. Sometimes we tell customers things they don’t want to hear, to help them improve. We think and talk about empowerment across the entire team, not just product: In our marketing, we’re more likely to give away knowledge than swag. In sales, we always try to answer substantive questions and provide a roadmap for prospects, even if they don’t buy.

Experience and opinion over flexibility

Empowerment and growth as self-improvement also deeply inform our design for customer experiences, like product and support. We help our customers by solving hard problems in multiple domains. Our customers look to us as guides, and we weave our deep legal and technical experience into our software and services. Our products teach you how to get better as you use them: to do this well, we often choose to sacrifice flexibility first.

Leverage over effort

Our customers value leverage: doing more with less time and money, and fewer people. Our products give them leverage by making complex processes simple and safe. With Gridiron, our customers can launch an enterprise-grade compliance program without a CISO or security department. With Enclave, our customers get the benefits of a secure, highly-available, fault-tolerant infrastructure without having to recruit, run, and retain a DevOps team. We build products and experiences that give customers more value as they invest more into them.

As a team, we praise focus and seek leverage as we plan our work. Individually, we plan our work to make the biggest impact with the least amount of precious time. Sleep is leverage: We believe in getting enough of it. Good health is leverage: We take pride in our physical and mental health benefits. It will take years to reach our most ambitious goals, so we aim to perform at a high level over a long period of time.


What We Value

Commitment to the Team

We are building an exceptional team by finding exceptional people that care deeply about building exceptional teams, wherever they are. We talk a lot about the science of high-performing teams and how to make Aptible the best environment to build that kind of team. We reward people who contribute ideas and effort to team building. You'd probably fit in if you have a track record of being a member of high-performing teams before (in work, sports, music, really anything) and love the mutual support and camaraderie of a strong team that wins together.

Commitment to Each Other

We commit to each other as individuals, one on one. We measure our commitments carefully and hold each other accountable, which means we’re able to deliver more for our colleagues and customers in the long run. We set only a few very clear, ambitious goals as a company each quarter, and talk about them constantly to reinforce focus. We make time to recognize, praise, and reward those who consistently deliver on their promises.

Commitment to the Mission

Startups are hard, and we expect challenges and missteps. We love winning, but most of all, we value getting back up and getting better at what we do. We are deeply motivated to build trust on the internet by empowering teams, and we respect grit and perseverance in furtherance of that mission.

Growth Over Perfection

We fail often and early, and learn from it. We talk about improving constantly. We praise those who give feedback early and often. We put effort into being good at giving feedback: When we give feedback, we make each other feel big, not small. This helps create an environment where we can take reasonable risks, which in turn helps us make decisions quickly and learn fast. We expect managers to delegate a lot, and acknowledge that delegation means sometimes letting someone make what you think is the wrong decision.

Teaching as Learning

We are a team of learners. We value and respect teaching - we believe it’s the best way to learn, and make time to share information openly. We set explicit goals around training, and devote resources to developing and improving our internal training. We praise those who share knowledge in public, such as asking and answering questions in team chat, writing documentation, and writing for our customers.

Taking Responsibility Over Giving Responsibility

Identifying problems is a good start, but we love solving them more. We think and talk a lot about how we can improve, and work hard at it. We value and reward those who take initiative. We don't like meetings where we only talk about problems.

 

Asking Why

We ask “why?” a lot in order to understand root causes. Asking why helps us cultivate focus and make high-quality decisions quickly. We don't attributes mistakes to human error - we view it as a starting point for an inquiry, not the end.


Our Team

Chas Ballew
Co-Founder, CEO
Before Aptible, Chas served on active duty in the Army for 4 years as a lawyer at the Pentagon, which is where he first learned regulatory law. Prior to that, Chas ran two small dev shops for beer money in high school and college. His dog's name is Dilla.
Frank Macreery
Co-Founder, CTO
Prior to Aptible, Frank led engineering teams at Give Real, XGraph (acquired by Clearspring / AddThis), and Artsy. He holds a B.S.E. in Computer Science from Princeton University.
Alex Kubacki
Customer Reliability Engineering Manager
Alex has been taking things apart for fun since elementary school, and has never ejected a USB device before unplugging it. He has a degree in Electrical Engineering Technology from Purdue, and prefers working for companies the size of his Dachshund.
Ashley Mathew
Senior Service Reliability Engineer
Ashley spent 5 years as a Software Engineer before joining Aptible. Before that she was working on her BS in Computer Science from Purdue University. When she's not doing support, Ashley enjoys kayaking with her dog.
Caroline Lau
VP People
Caroline is passionate about building people-first businesses. Prior to Aptible, she led People Operations at several high-growth, mission-driven technology companies, including Architizer, Artsy, and Give Real. She holds an A.B. in History from Princeton University.
Chris Gomes
Product Management Lead
Chris is a whiteboards and Legos kind of guy. Prior to working as Aptible’s Product Management lead, he co-founded a startup that helped consumers turn their personal data into cash for charity. His past lives include Lattice Data, Stanford’s MBA program, the Boston Consulting Group, and the Department of Justice.
Christian Pearson
Data Protection Advisor
Before joining Aptible, Christian served as an intelligence analyst in the Army and practiced commercial and regulatory law in Washington D.C. Most recently Christian worked at Proctor & Gamble, Accenture Strategy, and Google’s Trust & Safety organization. Christian holds a JD from the University of Virginia, an MBA from the University of Michigan, and a BS from Campbell University.
David Wen
Senior Software Engineer
David is a management consultant turned software dev. He founded the non-profit Time Auction, which allows people to bid volunteer hours for rewards money can’t buy. He enjoys reading what Bill Gates reads and playing sports where height matters.
Elyssa Cendana
Sales Development Representative
Prior to Aptible, Elyssa worked her way up from SDR to Account Executive in the Medical Vertical at Demandforce. She graduated from the University of San Francisco with a BA in Advertising and Minor in Philippines Studies. She enjoys trying new restaurants and watching reality tv.
Henry Hund
VP Growth
Henry left big finance to help grow RJMetrics and launch Stitch (Data). He now leads Aptible's growth efforts, but also tries to do a good job as a husband and father. Henry earned his MBA from Wharton and his BS from Penn State.
Jeremy Dye
Senior Software Engineer
Jeremy used to tour the country playing music, but now he prefers staying home crafting code. When he's away from the keyboard he enjoys snuggling his 3 cats, gardening, and rock climbing.
Josh Raker
Customer Reliability Engineer
Josh has a BS in Computer Science from Purdue University. He has a passion for automation and creating tools that save time. In his spare time he likes to play video games and spend time with his wife and pets. He has two German Shepherds, a cat, and a hedgehog.
Mia Lopez
Growth Operations Manager
Mia worked in Sales Ops at RJMetrics and Customer Success at roundCorner before coming to Aptible to work in Growth Ops. She graduated from Santa Clara University. In her free time, Mia loves being by the ocean and hiking with her husband and pup.
Michael Lyons
Data Protection Advisor
Before joining Aptible, Michael spent five years practicing antitrust and healthcare law in New York. He holds a JD from Duke University and a BA from UC Santa Barbara.
Michael Peterson
Growth Engineer
Michael has over a decade of experience in marketing & technology for high-growth startups. He has a degree in Psychology and researched the effects of ADHD medications on the developing brain.
Mike Aibel
Account Executive
Currently living in Santa Monica, CA, born and raised on the chilly east coast in Boston. After graduating from college, Mike lived on a boat for a couple years to pursue a career in sport-fishing. He previously worked at VMTurbo (now Turbonomics), Datadog, and Funnel.io.
Rob deJuana-Matthews
Product Marketing Manager
Rob is passionate about helping companies bring customers, product, and marketing together. Prior to joining Aptible, he ran product marketing for both high-growth startups and midsize enterprises. He earned his MA from Columbia University and his BA from Swarthmore College. In his free time, Rob enjoys playing with his Chihuahua, Lucy, working on his project car, and playing Dungeons and Dragons.
Sarah Veirs
Customer Success Manager
Sarah is a results driven, customer advocate with almost ten years of experience driving overall value and adoption for the clients she manages. Prior to joining Aptible, she held a variety of customer success, support and sales roles while working at ISN and Infor. Outside of work, she enjoys staying active, traveling with her husband and ensuring her standard poodle, Norman, lives his best life.
Shah Kader
Senior Account Executive
Raised in Queens, NY, graduated from Temple University with a BA in 2008, and New York Law School‘s Evening Division with a Juris Doctor in 2017. Shah has been in sales for early stage companies for over 9 years (the last 2.5 at Aptible).
Skylar Anderson
VP Design
Skylar is a designer and engineer, leading UX and design at Aptible. Prior to Aptible, Skylar worked as an independent consultant and helped ship products for Salesforce, Intuit, Eli Lilly, Oracle, and Facebook.
Tasia Johnson
Account Executive
Tasia is a motivating, customer success-driven sales executive who has helped grow sales teams at YARDI, Salesforce, and Houzz. She is a Southern Californian native, but a new Arizona transplant. Tasia loves to explore and travel with her two kids and husband. In her spare time, she likes to find her zen during yoga or going on a long run.
Taylor Edwards
Business Operations Associate
Taylor worked in Operations at Uber where she helped launch the Dallas market before coming to Aptible to work in Growth & BizOps. In her spare time she enjoys exploring new places, hiking and playing frisbee with her husband and their pup, Ripley.
Tom Cunningham
UX Software Engineer
As UX software engineer, Tom brings design and code together to create accessible user experiences. He comes to Aptible from Lonely Planet where he helped build their design system. Outside of work, you’ll find him with his dogs, on his bicycle, or hanging out at a punk show.
Tyler Bamberg
Customer Success Manager
Jack of all trades and master of none, Tyler spent the last 4 years in customer success, sales, support, and project management at both Carta and Simply Hired. He enjoys travel, video games, and spending time with his fiancé and their two cats, Hendrick and Nori.
Zachary Starr-Glasser
People Operations Associate
Zachary's enthusiasm for building great teams and helping them thrive led him to Aptible. He started his career as a management consultant before helping to grow the team at Juicero and working across sales, ops, CX and recruiting at Nebia. He also opened a second office for Nebia in Mexico City. Zachary holds a BA in Psychology from Columbia University and a BA in Jewish Ethics from the Jewish Theological Seminary of America. He loves going on adventures with his wife.

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